Distributing Customer Enquiries Across WhatsApp Numbers

The scenario

You have a customer support team where each agent uses their own WhatsApp number. You want to share a single link (or QR code) that distributes incoming enquiries evenly across the team, so no one person gets overwhelmed and response times stay low.

How to set it up

1. Create a Redirect Evenly link

Go to the Redirect Evenly tool and enter your team's WhatsApp chat URLs as destinations:

https://wa.me/11234567890 (Agent 1)
https://wa.me/11234567891 (Agent 2)
https://wa.me/11234567892 (Agent 3)

Redirect Evenly cycles through destinations in order, so each agent gets every third enquiry.

Redirect Evenly

Enter multiple destination URLs below and create a link that evenly distributes users across them.

Create Link

2. Set a custom URL

Give your link a memorable slug like nimble.li/support or use a custom domain like links.yourcompany.com/whatsapp. This is the URL you'll share with customers.

3. Add it to your channels

Use the link wherever customers reach you:

Website — Add it as your "Chat with us" button.
QR code — Print it on receipts, packaging, or in-store signage. Generate the QR code from your link's settings.
Social media — Use it as your WhatsApp link in your bio or posts.
Email signatures — Add it as a "Message us on WhatsApp" link.

How it works

nimble.li/support

Agent 1 — wa.me/...890

Agent 2 — wa.me/...891

Agent 3 — wa.me/...892

What you get

Even distribution — Each agent receives roughly the same number of enquiries. No manual routing needed.
One link to manage — If an agent leaves or a new one joins, update the destinations in one place. Every channel that uses the link gets the change automatically.
Click analytics — See how many customers are clicking through, broken down by country and device. Useful for staffing decisions and understanding peak hours.

Variations

Pre-filled messages

WhatsApp supports pre-filled text in the URL. Append ?text=Hi%20I%20need%20help to each destination so customers don't have to start from scratch:

https://wa.me/11234567890?text=Hi%20I%20need%20help%20with%20my%20order

Regional routing

If your agents handle different regions, use Redirect by Country instead of Redirect Evenly. Route customers in the US to one set of agents and customers in Europe to another. You can stack a Redirect by Country link with Redirect Evenly links per region for both geographic and load-balanced routing.

Tracking which channel converts

Enable parameter forwarding on your link and append a source identifier when sharing:

Website: nimble.li/support?src=website
QR on receipt: nimble.li/support?src=receipt
Instagram bio: nimble.li/support?src=instagram

The parameters pass through to the WhatsApp URL, and your analytics show which channels drive the most conversations.